You are a brand lover. You want to be in the driving seat and to impact. You want to work with a multi-cultural team where diversity is valued for what it brings – divergence of opinions that makes our life and business richer. You want to create amazing coffee moments for consumers through brands like Douwe Egberts, Jacqmotte, L’Or or Senseo. Then this job is for you.

As the Sales & Operations Manager Away from Home (AFH) you’ll be responsible for delivering a profitable AFH revenue while ensuring customer satisfaction. You’ll translate and locally implements the Away-From-Home sales and operations strategy. This role is based in Brussels, reports to the General Manager, is part of the local management team and has a team of 6 direct reports (3 segment managers, a field operations teamlead, a planning teamlead and a customer care manager).

Your key responsibilities include:

• Away From Home Leadership: Own and drive the sales and operational performance of the department, managing business results, KPIs, budgeting, and resource allocation in line with central guidelines.
• Account Planning and Strategy Development: Lead the development of the Annual Operating Plan (AOP), including volume & NOS, revenue targets, segment strategies, and operational plans. Support International Key Account Management in planning for named international accounts.
• Account and Negotiation Management: Own negotiation and contracting for local AFH accounts. Prioritize initiatives, account plans, and customer selection strategies. You execute general pricing, promotional pricing and trade margins within guidelines and pricing bandwidths, and group pricing governance.
• Customer and Market Segmentation: You apply the centrally defined Sales / Customer Strategy and Segmentation to local AFH markets/segments. Defines the key accounts / segments of strategic importance to build the brands together with Sales CPG & marketing CPG and supports the implementation through the sales & operations teams.
• Operational Excellence and Continuous Improvement: Optimize local operations by managing processes, technology, and third-party partnerships to reduce costs while improving customer experience. Lead ongoing optimization initiatives across teams, including Field Services and DevOps activities. Initiation and execution of tactical and strategic initiatives that help improve the quality and daily performance of the field service. Ensure uninterrupted operational results while simultaneously transforming the organization and further professionalizing.
• Data Management and Reporting: Oversee data infrastructure, ensuring accurate reporting and quality performance management for customers.
• Team Leadership: Manage a complex, people-rich operations & sales organization, driving performance & engagement through direct reports.
• Customer Satisfaction: Drive customer satisfaction across all touchpoints (Sales, Operations, Customer Care), ensuring high-quality service and operational excellence.